Phoning the CARF team is often a good way to get advice and information. We have a dedicated team of trained paid and volunteer advisers waiting to speak to you and help you solve your problems. You can reach us from Monday to Friday from 08.30am – 4.00pm.

Choose the number you think best suits your problem from the list below.

  • General Advice
0345 1400 095
  • Debt Advice
0345 1400 094
  • Macmillan service, for people affected by a cancer diagnosis
0345 1400 091
  • Welfare benefits
0345 1400 092
  • Text Service for the Deaf Community
0787 2677 904

Call charges

Calls to 0345 numbers cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 8p and 40p per minute. Calls from landlines and mobiles are included in free call packages.

For more information, visit the Ofcom website.

British Sign Language

If you are a user of British Sign Language, you can access an online interpreter who will relay the information to CARF's Telephone Advice Unit. Click on the image below to be taken to contactScotland-BSL web page.