Face to face advice
If you feel you want advice and information from CARF in person, here’s some more information to help you get the most out of it.
The first thing you’ll need to do is find the CARF advice location that suits you best in terms of location, opening hours and so on. Remember that you need to live or work in Fife to be able to use our service.
All of our advice offices and outreach services operate a drop-in service. If the service is busy you may need to wait before being seen by an adviser. A follow up appointment may also be required depending on your type of enquiry.
What to expect when you see an adviser
Every member of the CARF team will be friendly, courteous and will treat you with the respect you deserve. Our advisers will provide you with free, confidential, impartial and independent advice.
The more information you can give us about your situation, the better able we’ll be to help you. Please do bring in all available information when you come into CARF for help. It will save time and allow us to move forward effectively.
During your visit you will be asked for your personal details (name, contact information and so on). All work done within CARF is strictly private and confidential. We need to keep a record of your enquiry and the advice given in case follow up work is needed. We also use these records to monitor the quality of advice we provide and to gather anonymous statistical information about CARF and our clients that we can use to gain funding and campaign for changes that will make many people’s lives better.
Depending on your enquiry we may need to contact another organisation or third party on your behalf. If we need to do this you will be asked to sign a FOA (Form of Authority) which grants us permission.
What we expect from you
In return for the free advice and information that we will give you, we ask a few things of you. We would ask that you:
- Be friendly and courteous to our team of volunteers and staff
- Bring in/provide all the information necessary to allow us to help you efficiently
- Be patient if you need to wait a while before we can see you, especially during drop-in sessions. We’ll get to you as soon as we can
- Observe our zero tolerance policy for violence or abusive behaviour towards our team of volunteers and staff.