Suspension of Face to Face Appointments

Date published: 4th January 2021

Following the First Ministers announcement this afternoon (4th January), we have made the difficult decision to suspend face to face appointments at this stage.

If you have an appointment scheduled in any of our offices you do not need to do anything. One of our advisers will contact you to discuss how we can help with your query. Please do not visit any of our frontline offices as they will not be open.

We will review this suspension in line with Scottish Government advice and we do hope that this is a temporary decision.

In the meantime, you can still get advice from our experienced advisers by contacting:

General enquiries: 0345 1400 095
Debt advice: 0345 1400 094

In addition, you can access our information database via our website which provides a huge amount of information which may help resolve your query.

As you would expect, the phone lines are busy at this time of year so please be patient as we try to answer your call.

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