Your Bus Your Say

Date published: 7th March 2018

CARF, along with other Citizen's Advice Bureaux across Scotland undertook a major survey during October to November 2017 of Scotland's bus users to give consumers a voice. A total of 4,677 surveys were completed nationally, which included 291 from Fife. The findings identified concerns about the frequency, cost and punctuality of bus services.

  • 61% of bus users in Fife think local fares offer poor value for money.
  • 62% think services are too infrequent.
  • 11% of passengers could not reach their GP or Hospital by bus.
  • 13% could not reach their work by bus.
  • 38% of passengers felt they were not provided with sufficient time to sit down on the bus.
  • 26% were dissatisfied with the cleanliness and condition of buses.

On a more positive note, 82% of passengers felt safe on the bus, and 81% responded saying they were happy with the driver's attitude and behaviour.

Citizens Advice Scotland will be working towards publishing a Scottish Bus Passenger Rights Charter, later this year, to help create better bus services for Scotland.

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