Volunteer Advice Assistant

Position type: Volunteer Advice Assistant

Location: Throughout Fife

CARF Advice Assistants help clients with disability benefit claim forms during pre-arranged appointment slots outside of busy drop-in sessions.

What does an Advice Assistant in CARF do?

This is a varied and flexible role, which does not necessarily require a regular weekly commitment. Ways you can get involved include:

  • Ask clients the appropriate questions from the benefit claim form.  This may require rephrasing the questions slightly or giving examples to help the client understand what is being asked.
  • Listen to the client and let the client fully explain the difficulties they may have.
  • Complete the appropriate benefit claim form as per the client’s answers.  This may be done by hand or in some instances completed online.
  • Record basic details of the clients’ health problems on their enquiry record.  
  • Read Quality of Advice feedback and action any relevant comments
     

Download a full role description here.

No qualifications needed

You don’t need specific qualifications or experience to become a social policy volunteer as training will be given. Advice Assistant volunteering might particularly suit you if you:

  • are a good listener
  • have good spoken and written communication
  • like working as part of a close team
  • are willing to learn, share knowledge and experiences in training sessions and at meetings

Other ways to get involved

Other volunteering roles available include:


Why not see if one of these roles sounds like the one for you?

Apply to volunteer

If you’re ready to take the next step and find out more, fill in our online form Volunteer as the reason for contacting, and we’ll be in touch.