Triage Volunteer

Position type: Triage Volunteer

Location: Throughout Fife

 What does a Triage Volunteer do in CARF?

Triage is essential to the smooth and efficient running of Citizens Advice and Rights Fife. It is the first point of contact for most people accessing our services. Some of the tasks you may be asked to do are:

  • Answering incoming calls from members of the public
  • Assess clients enquiries using sensitive listening and questioning skills
  • Collecting information pertinent to their enquiry
  • Signposting to more appropriate resources when applicable
  • Completion of client profiles for social policy purposes
  • Make internal referrals where appropriate
  • Utilise diagnostic tools where appropriate like scripts, support sheets and triage aides

If you have administration experience this role has lots of similar qualities. If you’d like to discuss this before application please fill in our online form and we’ll contact you as soon as we can.

No qualifications needed

You don’t need specific qualifications or experience to become an Triage Volunteer as full training and support will be given but it helps if you:

  • Like working in a team
  • Are open-minded and don’t judge people or their circumstances
  • Are confident using a computer
  • Have an eye for detail and like to be well organised
  • Are able to commit to at least six hours per week, typically this looks like two half days or one full day

Other ways to get involved

If this doesn’t sound like the role for you but you would still like to help CARF, there are plenty of other ways you can do so. Other kinds of volunteering roles include:

  • Advising clients
  • Board members
  • Social policy work

Why not see if one of these roles sounds like the one for you?

Apply to volunteer

If you’re ready to take the next step and find out more, fill in our online form and we'll be in touch.