When people contact CARF, whoever they are and whatever their problem, we help them. Each year the Scottish Citizens Advice Service helps more than 300,000 people in communities across Scotland (and over 25,000 of these in Fife) to know their rights and get their lives back on track.
From helping people get benefits they are entitled to because of work or family difficulties; from preventing consumer scams and payday loans ruining lives; no problem is too big or too small.
MORI research shows one in five people in Scotland visited a local Citizens Advice Bureau in recent years and 98 per cent of clients trust the service and were satisfied with the help we gave them.
We’re cost-effective, with around 75 per cent of the 2,500-strong workforce in our bureaux made up of volunteers.
And we save Scotland money. Independent research shows the work of the Scottish Citizens Advice Service contributes more than £166 million to the common good in Scotland.
Welfare reform, rising energy bills and other increases in the cost of living mean that more and more people need our help.
There are many ways you can help us reach out to more people, including: