Volunteer Training

When you start working or volunteering for CARF, you’ll get all the training and support that you need, whatever your role.

Everyone begins with an introduction into the organisation, finding out about our aims and principles and all the work that CARF does. We'll show you how to use our computer systems and support you whilst you learn to use them.

In return, we expect all volunteers:

  • to adhere to the principle of client confidentiality
  • to follow guidelines within relative policies such as health and safety, equalities and IT
  • to be a full member of their team.

Training for General Advisers

The Generalist Adviser Training Programme (ATP) is a formal training programme which covers the main topic areas dealt with by advisers. This includes but is not limited to benefits, money advice, housing, employment, relationships and immigration.  The ATP runs for 10 alternate weeks, one day per week.  As well as face to face, group based training, the programme includes additional e-learning modules.

During the ATP this knowledge is put into context and trainees are given the chance to practice in the bureau.  This takes place in the week between group sessions.

It can take from seven to ten months to complete our training programme and become a qualified General Adviser.  Participation in ongoing training - both face to face and e-learning - is a requirement for all volunteer roles. 

Due to the time and cost to the charity in providing this high quality training we ask that volunteers are able to commit to the full training and to spend a minimum of a year advising with CARF after qualification.

Take a look at our latest Volunteer Adviser Training Programme to get a flavour of what's involved - Volunteer Adviser Training Programme - August 2017.pdf.