Advice you can trust

When you come to CARF for free advice, you can be confident that you’ll get a professional, high quality service.

Excellent training

All of our advisers are fully trained to deliver the appropriate information and advice.  Our volunteer advisers, for example, have completed a  highly regarded training programme to make sure they can deliver the right advice every time. They are supported and supervised by paid staff.  Other advice giving staff also undertake relevant training appropriate to their role.

Our information system

And our information sources are excellent, too.  Our main source of information is a tremendous specialist online resource created and updated by teams in London and Edinburgh on behalf of the citizens advice service that CARF belongs to.

This information system provides detailed information on a huge array of subjects from employment and benefits to housing and debt, helping hundreds of thousands of clients each year to get the advice and information they need to deal with their problems. It is renowned for its breadth and accuracy and is the only available source of independent, trusted and quality assured information for Scottish advisers in every field.

We’re a quality assured citizens advice bureau

You don’t have to take our word for it that we’re good at what we do.

As a member of the Scottish Association of Citizens Advice Bureaux (Citizens Advice Scotland) CARF needs to achieve and maintain high quality standards in advice giving. Our quality of advice and organisational effectiveness are inspected regularly by the Quality and Training Team from Citizens Advice Scotland to make sure we’re keeping our high standards up.