Privacy Policy

Citizens Advice and Rights Fife (CARF) is committed to safeguarding your privacy, while providing a high quality of service. CARF will treat your personal information as confidential and your details will not be given or sold to anyone.

We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.

Data Protection Act 1998

In order to help you we need to maintain a record of your case which contains sensitive personal data.  The law states we must get your consent to do this and we will ask you for your consent.  Everything you tell us will be treated with strict confidentiality in accordance with the principles of our organisation.

Information we collect about you

When you interact with CARF through this website we sometimes receive or collect personal information about you.

For example, if you use this website to apply for a job or to be a volunteer, or contact us using the web chat feature or online form, you might tell us who you are, how we can contact you and anything else you think we might need to know about you.

When you use the CARF website, we will use your IP address and cookies to provide certain functionality to you and to better understand how our services are being used. You can read more about our Cookies Policy.

How we use your information

We will use your information for a number of purposes including the following:

  • To contact you. For example, if you have applied for paid employment or to be a volunteer 
  • To provide you with services. For example, to send you further information about our work, if you have asked for this

We will keep your information confidential and generally we will only use your information within the Scottish CAB Service.

Security of data

CARF makes every effort to ensure the security and integrity of information held its systems. Data transmission over the internet cannot be guaranteed to be 100% secure.  As a result, while we strive to protect your personal information after we have received it, CARF cannot ensure or guarantee the security of information when it is being transmitted.

Note: This privacy policy only covers this website.  Other websites linked from this website are not covered by this policy. Once you have accessed another website via one of our links you will be subject to the security and privacy policy of that site.

Permission to store your data

We are required by law to ask for your permission to record the details of your case and to tell you how we use this data.

A record of your case will be stored in a shared electronic case management system accessed by members of the Citizens Advice service, and it will be processed in line with requirements of the Data Protection Act 1998.

Paper copies of your data may also be stored securely by Citizens Advice.

For the purposes of the Data Protection Act, CARF is the data controller. A data controller is someone who is responsible for your data and who must make sure that your data is processed in accordance with the law. For example, they are responsible for making sure that the information held about you is accurate and is kept secure.

How you give consent

By phone

Telephone advisers will give you the opportunity to verbally give your consent to CARF recording sensitive personal information about you.

Web chat

Our web chat system will ask you to give your consent to CARF recording sensitive personal information about you by ticking the consent box before the web chat can proceed.

Can I withhold my consent?

Yes, although you will not be able to use the Web Chat service.  Please contact us via telephone or by visiting one of our offices.

If you want to withhold consent when contacting us by phone or in person, CARF will not be able to advise you without generating an anonymous record of your enquiry needed for quality assurance purposes.  No personal data will be recorded, only details of your enquiry.

Permission to share your data with other organisations

Everything you tell us will be treated confidentially. We will not share your information with anyone else without your consent, unless required to do so by law.

In order to assist you with your enquiry we may suggest that you go to another organisation for advice. We will also ask for your consent before sharing your information with this organisation.

CARF is subject to auditing by external auditors to ensure the quality of the advice it gives.  You must agree to the disclosure of your case file held by Citizens Advice and Rights Fife to external auditors for the purpose of quality assurance and continuous improvement of the advice services provided by Citizens Advice & Rights Fife.