Ofcom Introduces New Code of Practice Guaranteeing Broadband Speeds

Date published: 1st March 2019

Ofcom (the UK regulator for communications services) has introduced a new broadband code of practice that requires providers to give better information about speeds to new customers telling them how fast their speed will be before they sign a contract.

As part of the code, consumers will be told what minimum guaranteed speed they will receive at peak times (8-10pm) and have the right to cancel if their speed drops below a minimum level.  However the company will have one month to improve the performance.

Although voluntary, the UK’s biggest providers (BT, EE, Plusnet, Sky, TalkTalk and Virgin) have signed up and it’s expected others will join.

More information on this can be found at Ofcom.

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