Your Guide to Universal Credit

Date published: 17th May 2021

CARF, in partnership with Fife Council, have produced a guide on Universal Credit which includes information on how to apply and the financial assistance available whilst you await your first payment. The guide also contains useful links to other support, like CARF's own Help to Claim team.

Help to Claim

If you require assistance applying for Universal Credit for the first time, our trained Help to Claim advisers can guide you through the process. The service is available for anyone who needs support in making an online or telephone claim and be accessed at any time until the first full correct payment of Universal Credit is in place.

If you do need help or require further information, please contact Citizens Advice and Rights Fife on 0345 1400 095 or our Text Service for the Deaf Community on 0787 2677 904.

Our lines are open 8.30 am to 4 pm, Monday to Friday.

Advice is also provided by the National Help to Claim helpline on 0800 023 2581 or via webchat. Lines open 8am-6pm, Monday to Friday.

Your Guide to Universal Credit

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